Quality Assurance Service

The Quality Assurance Service is responsible for a sound administration of quality assurance within the USI focused on the three main domains: teaching, research, and services to the academic community.

The Service's activity programme includes:

  • Collecting and elaborating statistical data on students, assistants, teachers and professors, services and infrastructure.
  • Carrying out the students' feedback on every semester course for all four USI faculties.
  • Yearly, biannual or targeted surveys on the satisfaction of all USI users: students, academic and administrative staff, researchers, etc.
  • Providing support in the institutional review procedures carried out by the President's office.
  • Contact and collaboration with the Swiss Federal Statistical Office, which collects data on students and graduates, and manages the Swiss universities statistical systems.
  • Collaboration with the Swiss Center of Accreditation and Quality Assurance in Higher Education (OAQ) and be part to the Swiss universities quality network (Q-Netzwerk).
  • Providing support to all USI services and faculties with regard to information, surveys, evaluations and feedbacks, and statistical operations.


Director: Michele Balmelli

  • Contact
    Università della Svizzera italiana
    Servizio qualità
    Via G. Buffi 13
    Room VL 002
    CH-6900 Lugano
    Telephone +41 (0)58 666 4199
    Fax +41 (0)58 666 4647
    Email qualita@usi.ch