#USI Staff. Open, in a different way


Institutional Communication Service

19 January 2021

The University Services remain open and continue to offer their support, both in attendance and online, to the University community. In some cases, virtual desks have been implemented. 

Here is an updated overview of the modalities and contacts:

Human Resources Unit: the unit receives requests by e-mail/phone and remains available in attendance prior appointment. Documents dop off: in the mailroom (350), box Nr. 42.
Information and requests: [email protected]

Institutional Communication Service: operating in remote. 
Information and requests: Institutional Communication, [email protected]; tel. +41 58 666 4792; Graphic design, [email protected], tel. +41 58 666 4456; Corporate identity, [email protected], tel. +41 58 666 4761

Career service and alumni: the service remains open in smart working mode (virtual desk). Interested parties can schedule appointments which will take place on Zoom or MT. Staff will be present at the office on rotation and will receive in-person only where necessary.
Information and appointment requests: [email protected][email protected], tel. +41 58 666 46 06 

Controlling service: operating in remote. Appointments can be scheduled on Teams. Staff will be present at the office on rotation and will receive in-person only where necessary. 
For information and to schedule an appointment: [email protected] ; +41 58 666 45 18

eLearning Lab: the eLearning Lab continues to support the academic community online.
Information and requests: [email protected]; tel. +41 58 666 47 60

Front desk: the service will remain open in smart working mode or in person prior appointment.
Information and requests: classroom booking, [email protected]; business travel desk, [email protected]; housing service, [email protected][email protected] e [email protected]

Legal service: the service remains open and available as usual by email and phone.
Information and requests: [email protected]; tel. +41 58 666 4929

IT Service: the service remains fully operational, with on-site staff (prior appointment) and in smart working mode.
Information and requests: Lugano campus [email protected], tel. +41 58 666 46 10; Mendrisio campus [email protected], tel. +41 58 666 5883; IRB and IOR [email protected], tel. +41 58 666 5370

Logistics Service: the service remains open with on-site staff, from 7:15 am to 12 pm and from 1 pm to 5:15 pm. Preferably available by phone.
Information and requests: tel. +41 58 666 4730, [email protected]

Study Advisory and Promotion Service:  the service will remain open both in attendance (on rotation) and in smart working mode. In-person services by appointment only.
Information and requests: [email protected], tel. +41 58 666 47 95

Security Service – Lugano Campus: remains open as usual from 5 pm to 7 am.
Contacts: tel. +41 58 666 4730

Web service: the service will remain open in smart working mode.
Information and requests: [email protected]; tel. +41 58 666 4515

Research and Transfer Service: the service will remain open and remains available as usual by email and phone.
Information and requests: [email protected]; tel. +41 58 666 4888

CP Start-up: the service will remain open.
Information and requests: www.cpstartup.ch[email protected]

Equal Opportunities Service: remains open in smart working mode. The Service is available to provide personalised support to anyone who has difficulties with e-learning activities due to specific learning disorders or disability situations.
Information and requests: [email protected]

Quality service: remains open and available via email or telephone.
Information and requests: [email protected]; tel. +41 58 666 4199

International Relations and Study Abroad Service: the service will remain open in smart working mode (virtual desk). Exchange students can contact the Service via email for any need.
Information and requests: [email protected]

Sport service: updated information on the sports offered are available at www.sport.usi.ch. The Service is remotely operational, also for individual support. Information and requests: www.sport.usi.ch, tel. +41 58 666 4797

L'ideatorio: The interactive exhibitions and creative spaces at L'ideatorio in Cadro are temporary cloesed until 28 February. In accordance with federal regulations, the activities for schools with pupils up to 16 years of age remain confirmed. Inside the structure the obligation to wear a mask at all times is in force, according to the protection plan.
More information about the activities: https://ideatorio.usi.ch/ 


Information on Mendrisio Campus Serviceshttp://www.arc.usi.ch/it/inside/info-news 


University libraries:
Starting 18 January 2021, the University Library Lugano
is open only for loan and lending, Monday to Friday, 10am - 2:30 pm. The reading rooms are closed. For any further information contact +41 58 666 45 00 or [email protected] between 9 am and 6 pm. Updated schedules, times and notices are available at https://it.bul.sbu.usi.ch/information/notices#news_entry_213.

For updated information on the Library of the Academy of Mendrisio (http://biblio.arc.usi.ch/) visit the dedicated web page http://biblio.arc.usi.ch/en/coronavirus
Requests: [email protected], tel. +41 58 666 5910

Copy Center: opening hours Monday to Friday 2 pm - 4 pm

Dean's offices

Faculty of Communication, Culture and Society: available by email or telephone. The printing of official exam certificates and attendance certificates is possible through the portal reserved for students https://ssl.lu.usi.ch/newgestu/.
Contacts: [email protected], tel +41 58 6664691

Faculty of Biomedical Sciences: open only by appointment. Can be reached by mail or telephone.
Contacts: [email protected], tel +41 58 666 49 00

Faculty of Economics: open only by appointment to be arranged by email.
Contacts: secretariat, [email protected]; exams secretariat, [email protected]; master coordinators, [email protected]

Faculty of Informatics: operating in remote (virtual desk) via email, telephone, Skype for Business chat and Microsoft Teams.
Contacts: secretariat, [email protected], tel +41 58 666 46 90; Business Travel Desk [email protected].